Allworx 9102 User Manual download pdf (Page 23)

User’s Guide – Release 7.3

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Revised: January 20, 2012

Page 20

Figure 4.5

4.4 On-Busy Routing

To avoid having callers hear a busy signal, an alternative On Busy call route can be configured.

1. Follow section 4.1, Basic Routing procedure, to set up the initial call route for the presence. Once the

main My Extensions page is displayed select the

Modify

link of the presence call route.

2. Select the Modify On Busy Route radio button.

3. Select the Use Call Route below: radio button. A new call route section will appear.

4. Set up the call route using the other procedures.

5. Once satisfied with the selections, click the Update Call Route button at the bottom of the page. To see

the button, scrolling down may be required.

Note: The primary call route must be created and saved (Update Call Route button) before the On Busy

Route is created or modified.

Additional call attempts will be ignored when the busy route is configured to use a call route instead

of treating a busy as no answer.

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Allworx 9102 User Manual Page 23