Allworx 9102 User Manual download pdf (Page 20)

Phone Guide – 9102 / 9112

300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com

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Revised: October 10, 2007

Page 16

6.9 Call Queues

The caller will hear music while waiting in the Queue, if Music on Hold is enabled for your company’s system.

Logging in/out of a Queue

To login to a Queue:

1. Press and hold the Queue PFK on your phone corresponding to the Queue to be logged into.

2. The button will change color from red to either off (no calls in queue) or flashing green (if a call is

waiting in the Queue).

Note: By default, the phone will automatically be logged into the Queue.

To logout of a Queue:

1. Press and hold the Queue PFK on your phone corresponding to the Queue to be logged out of.

2. The button color change to solid red (logged out of Queue).

Placing a Call in a Queue

Calls can be put in a Queue either by dialing an extension routed to a Queue from an Auto Attendant or by

the following steps:

To place a call in a Queue:

1. Press the Transfer button.

2. Dial 440# (# representing Queues 0 through 9) or an extension that is routed to a Queue.

Retrieving a Call from a Queue

Call Queues are created and programmed by your System Administrator. There are two ways to retrieve a

call from a Queue:

• Dial extension 441# (# representing Queues 0 through 9).

• The System Administrator can define the PFKs on your Allworx phone as Queue Appearances for one

or more Call Queues:

The Queue PFK may be in one of several states:

o Red means you are currently logged out of the Queue.

o Off (not lit) means you are logged into the Queue but there are no calls waiting in the Queue.

o Flashing green means there is at least one call in the Queue and will flash on all phones that are

logged in.

When the Queue PFK light is flashing, you will be able to pick up the call by pressing the PFK or

Speakerphone button for hands-free mode, or by using your handset or headset and pressing the PFK.

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Allworx 9102 User Manual Page 20