Allworx Server Technical Information

Allworx System Administration Guide

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 4. Select add a connection attempt, if none are available. 5. Under First connection attempted (or any of the connecti

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 4 Upgrading Server Software The software on the Allworx server is upgradeable. Before performing an upgrade, be aware t

System Administration Guide performance of your Internet connection, this will take awhile (as of this writing, the download is about 32M bytes). Af

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 5 Network Configuration The Allworx server provides powerful and flexible network infrastructure capability. Much of thi

System Administration Guide 5.1 Network Mode: Standard Router When the network mode is set to Standard Router, the logical network capability is as s

System Administration Guide 5.2 Network Mode: LAN Host When the network mode is set to LAN Host, the logical network capability is as shown in the di

System Administration Guide 5.3 Network Mode: NAT/Firewall When the network mode is set to NAT/Firewall, the logical network capability is as shown

System Administration Guide For example, a web server at port 80 is on a PC at 192.168.101.9. This is on the LAN. To permit access to this web

System Administration Guide 5.4 Network Mode: NAT/Firewall with DMZ When the network mode is set to NAT/Firewall with DMZ, the logical network capab

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System Administration Guide Note: The checkboxes are for specific Allworx services. They are convenience shortcuts to filling in the form abo

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide Select the phone model and fill in the required fields. 6.1.2.1 Plug-and-Play Phones If the phone is one of the suppo

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 9 Configuring Allworx IP Phones 9.1 Introduction To configure Allworx IP phones, go to the SIP Handsets section of the Ph

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide Enable Auto Retrieve Calls – When the phone is on the hook and a call is on hold, then when the phone is taken off hook,

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide When you click the Save button, a pop-up window prompts you to enter the description for the new configuration. Aft

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 11.1.4 Exceptions Dialing Rules and Service Groups are only used for Call Appearance calls, not for Line Appearance calls

System Administration Guide 11.3 Defining Service Groups Enter a Description for this service group. Then, move the individual services require

System Administration Guide 11.4 Configuring Home Area Code And All Other Area Codes Configuration Steps 1. Enter your Home Area Code and set t

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 13 Backing up and Restoring Data It is a good idea to back up your Allworx server data. In the event of a server failure

System Administration Guide 13.1.2 Configuring Backups on the Allworx Server Backups are initiated from the Allworx Server and require a destination

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 2. On the Allworx server side, you need to restart the server system into Safe Mode. This can be done via the web a

System Administration Guide 4. In the OfficeSafe section of the screen, enter the IP Address of OfficeSafe PC that is plugged into the server’s

System Administration Guide 9. When the Allworx server has restarted, reconnect your LAN devices and log in to the server. 10. Verify that the data

System Administration Guide The full path of the export destination will be <Export Folder>\<Export Name>; in the above example the desti

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide As instructed on the page, enter the firewall’s public IP address in the Public IP Address field. Furthermore, the fire

System Administration Guide The Plug ‘n’ Play Secret Key is what should be entered into the phone. After entering these two parameters into the ph

System Administration Guide By Default, the checkbox is selected and all audio traffic goes through the Allworx server. This typically requires no

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide ο Edit Gateway IP – Gateway IP address that corresponds to the static IP address of the remote site. 5. Port forward

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide Click on the View Call Routes link of the extension you want to change. Note: Each presence has its own set of cal

System Administration Guide Most of the configuration options on this page should be comprehensible after reading the Call Routing Concepts sectio

System Administration Guide 15.3 Changing a User’s Presence Setting 15.3.1 Changing Presence via an Allworx IP Phone A user’s presence can be chang

System Administration Guide 15.4 Outside Line Call Routing Outside lines (of any type: CO Line, DID Line, SIP Proxy, SIP Gateway, or a Digital Line)

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 17 Direct Inward Dialing (DID) Direct inward dialing (DID) is a service offered by a local telephone company that provid

System Administration Guide Find the Plan parameter value in the Direct Inward Dial Routing Plans section on the Phone System / Outside Lines page.

System Administration Guide Click on New DID Line for each port where a DID trunk line is plugged in. The Number of digits sent by CO to iden

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 19 Auto Attendant With older phone systems, every office needed someone who answered the phone, routed calls, and took me

System Administration Guide Prompts are messages from the Auto Attendant that gives the caller instructions and Features are tasks that the Auto A

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide The same procedure can be followed for any of the outside lines, including SIP Gateways and SIP Proxies. 19.3 How t

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide The system supports 10 queues. To configure a queue, click the Modify link. Then click the change link on the queue

System Administration Guide 20.1.1 Managing Custom Queue Message Content The server comes with default messages for the initial greeting when a call

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi