Allworx 9212 User's Guide download pdf (Page 5)

Server Software Release Notes – Release 6.8.3.1

300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com

Revised: May 16, 2008

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Important Installation Information

1. Downgrading from release 6.8 to earlier releases causes problems and is not supported. It is very

important that you back up your system using OfficeSafe, prior to performing the upgrade. If a

downgrade must be done, boot the server into Safe Mode and restore the backup. If a backup is not

available, boot the server into Safe Mode, format the drive and install the older software. However

when this is done, configurations will be lost.

2. When upgrading servers running 6.8.0.x that are utilizing the Spanish Language Pack, the language

pack must be reloaded after the software upgrade is complete. Perform the steps in the Error!

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3. In release 6.7, the File Server (CIFS) capability of the Allworx 10x server was discontinued. When

servers running release 6.5 or earlier are upgraded to release 6.7 or higher, user files that were stored

on the File Server will no longer be available through Windows file sharing. If you are upgrading and

need to retain these user files, they can be copied to other storage using anonymous ftp to the server

LAN (e.g.

ftp://192.168.2.254). The files will be found on the server in user subdirectories:

/users/<username>.

4. There are

separate software distributions for each of the Allworx server models. It is very important to

install the software version that is intended for your server.

5. If the new server software is installed in Safe Mode, it is important that a second install be performed in

application mode: Maintenance>Upgrade to ensure that the flash has the correct release of software.

6. Phone firmware is completely common between the Allworx server products. Phones are inter-operable

between different server models.

7. Allworx phones must be rebooted after installation of this server software version to obtain the new

phone firmware release.

Note: Allworx phone firmware cannot be downgraded. Downgrading is prevented by the system.

8. If an Allworx IP phone displays a Config / Init Error, restore factory defaults within the handset

configuration.

9. For reliable operation in site-to-site Allworx installations (multiple Allworx servers), all of the servers

must be running the same software release. If you upgrade any of the servers in a site-to-site Allworx

installation to release 6.8, upgrade all of the other servers, as soon as possible.

10. Call Detail Reports are limited to 10,000 records for 10x and 24x servers as well as for 6x servers with

an external drive. 6x servers with Compact Flash

(CF) storage are limited to 5,000 records. Upon

upgrade to 6.7 or higher, only the newest 10,000 records (5000 on 6x with CF) will be retained. All

others will be deleted.

11. When upgrading servers running 6.8.0.x that are utilizing the Multiple Language Pack feature with the

Spanish Language Pack, the language pack must be reloaded. This must be done even if the latest

language pack was being used, prior to the upgrade.

Upgrade the server software to the latest release then perform the following steps:

A. Download the latest Spanish Language Pack from the software download page of the Reseller

Portal at

www.allworx.com.

B. Unzip the download and copy the language pack (.alp) file onto the PC.

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