Allworx Allworx User Manual download pdf (Page 31)

Allworx Interact and Interact Professional Version 1.1

Toll Free 1 866 ALLWORX * 585 421 3850 Page 23

www.allworx.com

Revised: 8/4/14

7 Current Calls Window

In the Allworx Interact Professional edition, the Current Calls window displays all the user’s

active and on hold calls. Users hear the call through the phone speaker, a headset, or by

picking up the phone handset. Users can close the Allworx Interact Professional application and

not affect the current phone state such as disconnecting a current call.

7.1 Layout

7.2 Hold a Call

To hold a call using the Allworx Interact Edition:

To place an answered call on hold, click the Hold button in the Allworx Interact pop-up window

(default is the lower, right-hand corner of the computer screen).

For a Shared Appearance call click the drop-down list button to select Privacy Hold or Shared

Hold. The default behavior is Shared Hold.

To reconnect a call on hold, click the Resume button in the Interact window.

To hold a call using the Allworx Interact Professional Edition:

Clicking the Hold button places the current call on a Privacy Hold. The Allworx Interact

Professional application displays the status icon/call status, call duration, the caller ID name

Note:

To avoid dropping a call, configure the Allworx handset. On the handset, navigate to

CONFIG > Preferences > Auto On Hold. Select Enabled and exit the menu.

Status Icons/

Call Details

Caller ID Name and Number

Current State Duration

Pin Icon

Close Window Icon

Call Management

Buttons

Line #2

Information

Line #1

Information

Dialed Number Identification Service: the

telephone number dialed by the caller.

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Allworx Allworx User Manual Page 31