Allworx 9224 User's Guide download pdf (Page 28)

Phone Guide – 9224

Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com

Revised: April 16, 2013

Page 24

3. Use the UP / DOWN and SELECT softkeys to select and log into

queue(s). If the system assigns the user to only one queue, skip this

step.

4. Enter the voicemail password (or user’s PIN) using the phone dial pad

and softkeys.

The ACD Appearance PFK turns off after logging in and ready to receive

calls. The amber PFK indicates this is the only agent logged into the queue.

To log out or change queues:

1. Press and hold the PFK for five seconds. The ACD queue list displays.

2. Use the UP / DOWN and SELECT softkeys to deselect queue(s). To log

out, deselect all queues.

3. Enter a password (or user’s PIN). 0.

The ACD Appearance PFK is solid red when logging out of all queues.

To place the phone into a busy state:

1. Press and release the PFK. The busy reasons display.

2. Use the UP / DOWN and SELECT softkeys to select the busy reason.

The ACD Appearance PFK blinks red while in the busy state. To leave

the busy state and resume taking calls, tap the PFK.

5.11 Call Forwarding

Forward incoming calls to another extension by dialing 45

†

+ the extension.

Disable Call Forwarding by dialing dial extension 450

†

5.12 Paging Zones

Dialing 46#

†

(# is a Paging Zone number, 0 through 9) to broadcast audio to

members of the Paging Zone (setup by the Allworx Server Administrator).

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Allworx 9224 User's Guide Page 28