Allworx 9224 User's Guide download pdf (Page 24)

Phone Guide – 9224

Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com

Revised: April 16, 2013

Page 20

There are two use cases for shared call appearances:

• Call Group – Users with similar business needs or tasks assigned

to a group can answer any call to the group handsets. A handset

places the call on hold and another handset can retrieve the call.

• Executive/Assistant Arrangement – An appearance exists on

the handsets of both an executive and assistant. The assistant

may answer the calls to the executive and place them on hold for

the executive to pick up. The assistant sees the state of all calls on

the executive’s handset.

Shared Call Appearances support three distinct types of hold behavior:

• Shared Hold, any handset using the Shared Call Appearance can

retrieve the call on hold.

• Privacy Hold, only the handset that placed the call on hold can

retrieve the call.

• Bridged Hold, the handset that placed the call on hold and one

other handset that has the same Shared Call Appearance can

retrieve the call. Users initiate a Bridged Hold by placing an

Intercom call to the second party while the original call is active.

5.9.1 Call Routes

After creating Shared Call Appearance, it is selectable as a destination in any

extension call route.

5.9.2 Phone LED Indicators

Color State Description

Off

Idle

available calls on the Shared Call Appearance line.

Users can access

the

PFK for Line Seizure.

Solid

Green

In Use

locally

The handset “owns” the Shared Call Appearance line. For Line Seizure,

dial tone is present and dialing can commence.

Fast

Flashing

Green

Ringing

An inbound call to the Shared Call Appearance is occurring. All parties

indicate ringing

on the same Shared Call Appearance line.

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Allworx 9224 User's Guide Page 24

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